Yesterday I spent hours on a ‘live chat’ with Apple representatives who were trying to help me sort out an issue with my phone/ computer. Why multiple representatives, you may ask? Occasionally I would find myself mysteriously disconnected (likely something I unwittingly did here), upon which I would reconnect and begin all over with the next cheerful problem solver. Having said (typed) all I had to say about this technical concern more than enough times, and it being of no interest whatsoever now that it’s solved, I won’t bore you with it. The point is that it took a long time and required a great deal of persistence on both my part (I was motivated to fix the problem) and the parts of the Apple support staff. (They get a paycheck, plus I suspect they may find job satisfaction in surmounting the obstacles of helping persons like me to work through such things…?)
Imagine my delight when I got to do it all over again this morning, on the phone this time, for yet another (related) matter. Happily, when I made an apologetic/appreciative jokey remark to my helper, she smilingly replied, “It’s ok. You see, I’m really patient, so it doesn’t bother me at all.” Thank you Kimberley, in San Jose. I smile now with gratitude when I think of you while I look out the window at the snow that’s been falling all day.
This profound comment, delivered in a sociable and off-hand manner, has stuck in my brain since that very long conversation. Eventually, of course, the matter was resolved. But I’m struck by her wisdom. If I can develop greater patience, I can carry on -cheerfully- even when time is passing at a painfully slow rate. Watch this space; hopefully one day, I will be able to cheerfully reassure someone that I, too, am really patient.